customer feedback

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The ABC Strategy for Customer Feedback Management
Although there are multiple types of customer feedback, product feedback (whether for early-stage decisions or measuring established brand awareness) is often the most difficult and expensive type to...
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Agile Alternatives to Customer Satisfaction Surveys
There are few things that strike more fear in the hearts of brands and businesses than savage customer reviews, especially on public domains like Yelp or Twitter. Worse still, most of the time...
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3 Companies That Built Brand Loyalty (and How They Did It)
With online shopping and effortless access to information, brand loyalty can often seem to be in short supply. The numbers seem to tell the same story - 73% of US customers today are prepared to ...
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5 Ways Voice Recognition Technology Sways Consumer Buying Behavior
Since Google released voice search for iPhones in 2008 - a move that popularized consumer use of voice technology for the first time, well before Siri - voice-recognition technology has seen...
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4 Tips to Improve Email Survey Response Rates
  Following the trend of today’s marketers, you’re likely trying to better understand your customers. Although creating surveys has become a chief strategy in identifying your customer profile,...
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How to Gather Customer Feedback Through Email Marketing
This is a contributor post. To write for Remesh, reach out to emily@remesh.ai. Why Is Customer Feedback Important? Still wondering whether your latest product will take off? You might be two or...
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Where To Find Customer Satisfaction Feedback In 8 Unique Places
A happy customer is a loyal customer. But before we get to loyalty, growth, increased ROI, and the works - when was the last time your customers told you they were happy? Research by thinkJar’s CEO...
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5 Common Mistakes When Designing Customer Feedback Surveys
Taking customer feedback surveys - and crafting them -  can be a drag for you and your customers. By avoiding this list of common mistakes, it’s easy to avoid skewing data with poorly written...
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Voice of the Customer: Flashback to a Super Bowl Conversation
In today’s world, data moves quickly News spreads in an instant. Social media and digital news push breaking news to us wherever we are. But who talks back? Bulletin boards, comment threads, and...