customer feedback

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3 Companies That Built Brand Loyalty (and How They Did It)
With online shopping and effortless access to information, brand loyalty can often seem to be in short supply. The numbers seem to tell the same story - 73% of US customers today are prepared to ...
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4 Tips to Improve Email Survey Response Rates
  Following the trend of today’s marketers, you’re likely trying to better understand your customers. Although creating surveys has become a chief strategy in identifying your customer profile,...
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How to Gather Customer Feedback Through Email Marketing
This is a contributing post from a guest writer. We’re always searching for brilliant writers and marketers to share their knowledge and experience with our readers. Think you have what it takes?...
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Where To Find Customer Feedback In 8 Unique Places
A happy customer is a loyal customer. But before we get to loyalty, growth, increased ROI, and the works - when was the last time your customers told you they were happy? Research by thinkJar’s CEO...
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Customer Feedback Management: The ABC Process
Customer Feedback Management (CFM) Quick Facts A "totally satisfied customer" contributes 2.6x as much revenue as a "somewhat satisfied customer," and can influence a customer's lifetime value....
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5 Common Mistakes When Designing Customer Feedback Surveys
Taking customer feedback surveys - and crafting them -  can be a drag for you and your customers. By avoiding this list of common mistakes, it’s easy to avoid skewing data with poorly written...
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Voice of the Customer: Flashback to a Super Bowl Conversation
In today’s world, data moves quickly News spreads in an instant. Social media and digital news push breaking news to us wherever we are. But who talks back? Bulletin boards, comment threads, and...